Privacy Policy | Crafted Comforts

Crafted Comforts | Effective Date: 7 September 2026

1. About Crafted Comforts

Crafted Comforts (“Crafted Comforts”, “we”, “us” or “our”) provides interior design, renovation, refurbishment, modular and related design and project-management services. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with our website or contact us through our website.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Identity and contact information, such as your first name, last name, email address and phone number.
Project and enquiry information, such as your address, whether you are a homeowner or business owner, the nature of your requirement, and information you choose to provide about your proposed project.
Communications you send to us, including information contained in enquiries, consultation requests or other messages.
Technical and usage information, such as IP address, browser/device information, approximate location derived from technical data, pages visited, interactions with the website, referring source, and similar diagnostic information.
Cookie and consent information, including preferences recorded through our cookie-consent system.

We ask you not to submit sensitive personal information through ordinary website enquiry forms unless it is necessary for your enquiry.

3. How We Collect Information

We collect information when you voluntarily submit it through website forms or other direct communications. We may also collect certain technical and usage information automatically through Wix, Google Analytics and other website technologies, subject to applicable consent requirements and your cookie preferences.

4. Why We Use Personal Information

We may use personal information to:

Respond to enquiries and consultation requests.
Understand your design, renovation or project requirements.
Arrange consultations and communicate with you about requested services.
Prepare proposals, estimates or other information requested by you.
Operate, maintain, secure and improve our website and services.
Understand website traffic and usage through analytics, where permitted.
Prevent abuse, fraud, spam and automated attacks.
Maintain records, meet legal obligations, resolve disputes and enforce our rights.
Communicate service-related information and, where permitted by applicable law and with appropriate consent where required, promotional or marketing communications.

5. Google Analytics

Our website uses Google Analytics 4 (“Google Analytics”), a web analytics service provided by Google. Our Google Analytics measurement ID is G-DYH0SCDXJ7.

Google Analytics may collect information about how visitors use our website, including page views, interactions, device/browser information and other technical or usage information. We use this information to understand website performance, visitor behaviour and the effectiveness of our digital marketing.

Our Usercentrics cookie-consent banner is configured so that non-essential Analytics cookies/scripts are subject to the visitor’s consent where consent is required. If you decline Analytics cookies, the corresponding analytics processing may not occur.

Google may process data on servers outside India, including in the United States. Google’s own privacy terms and data practices also apply to its processing. You can learn more about Google’s privacy practices at https://policies.google.com/privacy.

6. Cookies and Consent Management

Our website uses cookies and similar technologies. Some are necessary for the website to operate, provide security and remember essential settings. Other technologies, including analytics technologies, may require your consent depending on the applicable law.

We use Usercentrics for Wix as our cookie-consent management solution. The consent banner allows visitors to accept or decline non-essential categories and to revisit their preferences. Consent choices may be recorded in a consent log.

You can change or withdraw consent through the privacy/cookie settings mechanism made available on the website. Withdrawing consent does not affect processing that was lawfully carried out before withdrawal and may affect certain website functionality or analytics.

7. Google reCAPTCHA and Website Security

Parts of our website may use Google reCAPTCHA or related Google security resources to help distinguish legitimate visitors from automated or abusive traffic and to protect forms and website functionality. reCAPTCHA may process technical information and other signals necessary for this security function. Its use is subject to Google’s applicable terms and privacy practices.

8. Wix and Service Providers

Our website is hosted and operated using Wix. Wix and its infrastructure/service providers may process technical information and other data necessary to provide hosting, website functionality, security, analytics and related services.

We may also use third-party service providers where reasonably necessary to operate the website, respond to enquiries, provide requested services, maintain security, analyse website performance, or comply with legal obligations. We expect service providers handling personal information on our behalf to use it only for appropriate purposes and to apply reasonable safeguards.

9. Sharing and Disclosure

We do not sell personal information as a general business practice.

We may disclose information:

To service providers and technology providers that support our website and business operations.
Where necessary to respond to your request or provide services you have asked for.
To professional advisers, insurers, auditors or other advisers where reasonably necessary.
To government, regulatory or law-enforcement authorities where required or permitted by law.
In connection with a merger, restructuring, sale, acquisition or other transfer of business assets, subject to applicable law.

We do not disclose personal information to unrelated third parties for their independent marketing purposes unless we have a lawful basis and, where required, your consent.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to enquiries, provide services, maintain business and legal records, resolve disputes, enforce agreements and meet legal obligations.

Retention periods may differ depending on the type of information and the purpose for which it was collected. Analytics and cookie-consent records may also be retained according to the settings and retention periods of the relevant platforms.

11. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, transmission over the internet or electronic storage system can be guaranteed to be completely secure.

12. International Processing

Some technology and service providers used by our website may process information outside India. For example, Google Analytics may involve processing or transfer of information to servers outside India. Where applicable, we take reasonable steps to use service providers and transfer mechanisms consistent with applicable data-protection requirements.

13. Your Privacy Rights

Depending on the law applicable to you, you may have rights relating to your personal information, which can include the right to request access to information we hold about you, correction of inaccurate information, deletion where applicable, withdrawal of consent where consent is the basis of processing, and the ability to raise a complaint.

Requests should be made using the contact details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

14. Children

Our website is intended for general audiences and our services are not directed specifically at children. We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

15. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third parties. You should review the privacy policy of any third-party website you visit.

16. Marketing and Communications

If you contact us requesting information about our services, we may use the contact details you provide to respond to your enquiry and follow up regarding the requested services. Where applicable law requires separate consent for marketing communications, we will obtain and respect that consent. You may request that we stop sending non-essential marketing communications at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please Contact:

Crafted Comforts

Email: craftedcomfortlife@gmail.com

Phone: +91 966 396 2020

Address: 3092, Paramahansa Yogananda Rd, HAL 2nd Stage, Eshwara Layout, Indiranagar, Bengaluru, Karnataka 560008

Website: https://www.craftedcomforts.life/

Important Notice

This Privacy Policy is prepared as a practical website privacy notice based on the information and technology currently identified for the Crafted Comforts website, including Wix, Google Analytics 4, Usercentrics and Google reCAPTCHA. It is not a substitute for legal advice. Before publication, the operator of Crafted Comforts should confirm the legal entity name, business structure, actual third-party services in use, applicable jurisdictions and any sector-specific requirements. If the legal entity operating the website is different from “Crafted Comforts”, replace the name in this document before publishing.